Acceptable Use Policy

1. Introduction and Scope

This Acceptable Use Policy (“Policy”) establishes guidelines and restrictions for the use of WorldDialer, a business-to-consumer (B2C) Software-as-a-Service (SaaS) platform owned and operated by Polyiota LLC, a Delaware limited liability company (“WorldDialer,” “Company,” “we,” “us,” or “our”). The platform enables users to place telephone calls to phone numbers worldwide through Twilio-powered infrastructure.

This Policy applies to all users (“Users,” “you,” or “your”) who access, register for, or use the WorldDialer platform, its services, features, and related technologies (collectively, the “Service”). By accessing or using WorldDialer, you agree to comply with all terms and conditions set forth in this Policy. Violation of this Policy may result in immediate suspension or termination of your account and loss of credits or funds, in addition to other legal remedies.

WorldDialer is committed to facilitating legitimate international communications while preventing abuse, illegal activities, and violations of telecommunications regulations worldwide. This Policy works in conjunction with our Terms of Service and Privacy Policy to create a comprehensive framework for responsible platform use.

2. General Conduct Standards

As a user of WorldDialer, you agree to:

Comply with all applicable federal, state, provincial, and local laws and regulations in both your jurisdiction and the destination jurisdiction of any calls you place
Use the Service only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Service
Maintain accurate and current information in your account profile, including your legal name, business registration (if applicable), and contact details
Maintain the confidentiality of your account credentials and accept responsibility for all activities conducted under your account
Not provide false, misleading, or inaccurate information to WorldDialer, including during the registration process or account verification procedures
Not impersonate any person or entity or misrepresent your affiliation with any person, entity, or organization
Act in good faith and in a manner consistent with business ethics and professional standards

3. Prohibited Uses - Calling Restrictions

The following calling behaviors are strictly prohibited on the WorldDialer platform. Engaging in any of these activities is grounds for immediate account suspension or termination:

3.1 Robocalling and Auto-Dialing (TCPA Compliance)

Users must comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations (47 C.F.R. § 64.1200). The following are prohibited:

Using any automated telephone dialing system, artificial voice, prerecorded message, or text-to-speech technology to initiate calls without prior express written consent from the recipient, with limited exceptions for emergency communications
Placing calls using auto-dialing or predictive dialing technology to residential telephone numbers without complying with TCPA consent requirements
Calling cell phone numbers with autodialers or prerecorded messages unless you have prior express written consent specific to that cell phone number
Initiating calls to residential lines with prerecorded or artificial voices for marketing purposes without prior written consent
Exception: Calls regarding account status, payment and credit confirmation, loan or extension status, health care delivery or appointments, and delivery notifications may proceed under narrower consent standards if legally permitted in the jurisdiction
Placing calls to consumers whose telephone numbers appear on the National Do Not Call Registry maintained by the Federal Trade Commission without proper TCPA exemptions

3.2 Telemarketing Compliance (TSR and International Standards)

Users engaging in telemarketing activities must comply with the Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310, and equivalent regulations in other jurisdictions:

Not initiating telemarketing calls before 8:00 a.m. or after 9:00 p.m. in the recipient’s local time zone
Maintaining an internal do-not-call list and honoring consumer requests to be added to this list for at least five (5) years
Providing your business name, phone number, and physical address within 10 seconds of a consumer answering
Not engaging in deceptive or abusive telemarketing practices, including misleading representations about the nature, purpose, or cost of the call
Complying with similar telemarketing rules in the United Kingdom (Ofcom regulations), European Union (Electronic Privacy Directive), Canada (CRTC Do Not Call List), Australia (Australian Consumer Law and Do Not Call Register requirements), and other jurisdictions

3.3 Caller ID Spoofing and Caller ID Manipulation (Truth in Caller ID Act)

Users are prohibited from misrepresenting, obscuring, or manipulating calling line identification (“Caller ID”) information under the Truth in Caller ID Act, 47 U.S.C. § 227(e), and equivalent international regulations:

Not transmitting Caller ID information that is intentionally false, misleading, or intended to deceive
Not spoofing phone numbers belonging to government agencies, law enforcement, emergency services, or financial institutions
Not using Caller ID manipulation technology to misrepresent your identity, business name, or phone number to recipients
Ensuring that your Caller ID matches your registered phone number or an authorized business number you operate
Complying with international Caller ID regulations, including requirements in the UK (Ofcom), EU (ETSI standards), and Canada (CRTC)

3.4 Harassment, Threats, and Abusive Calls

Not using the Service to threaten, harass, abuse, defame, or intimidate any person or entity
Not making repeated calls with the intent to annoy, abuse, threaten, or harass a specific person or entity
Not making calls involving obscene, profane, or vulgar language directed at recipients
Not using the Service to send unwanted or unsolicited calls that could constitute cyberstalking or cyberbullying
Not making calls containing messages of violence, bodily harm, or threats against any person

3.5 Emergency Services Restrictions

Not using the WorldDialer platform to place calls to emergency services (911 in the United States, 112 or 999 in Europe and other jurisdictions, or equivalent emergency numbers worldwide)
Understanding that the Service may not reliably connect to emergency services and should never be relied upon as an emergency communication method
Maintaining access to reliable, direct telephone lines for any genuine emergency situations

3.6 Do Not Call Registry Compliance

Users must comply with all applicable do-not-call registries and preferences lists in relevant jurisdictions:

United States: Not calling residential or cellular numbers appearing on the National Do Not Call Registry (maintained by the FTC) unless you have an established business relationship or prior written consent
United States: Complying with state-specific do-not-call lists, which may have stricter requirements than the federal registry
United Kingdom: Respecting the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) maintained by Ofcom
European Union: Honoring preferences expressed under the Electronic Privacy Directive (2002/58/EC as amended) and GDPR consent requirements
Canada: Not calling numbers on the National Do Not Call List (DNCL) maintained by the Canadian Radio-television and Telecommunications Commission (CRTC) unless you have prior written consent or an established relationship
Australia: Complying with the Do Not Call Register maintained by the Australian Communications and Media Authority (ACMA) and respecting Australian Consumer Law requirements
Maintaining documentation of express written consent and business relationship basis for each call campaign

Not using the Service to perpetrate fraud, phishing schemes, or social engineering attacks targeting individuals or organizations
Not making calls soliciting sensitive personal information (Social Security numbers, financial account numbers, passwords, authentication codes) under false pretenses
Not using the Service in connection with romance scams, advance-fee schemes, or other deceptive financial schemes
Not impersonating legitimate businesses, government agencies, or financial institutions to trick recipients into divulging sensitive information or transferring funds

3.8 Impersonation of Officials and Entities

Not impersonating law enforcement officers, federal agents, immigration officials, or other government representatives
Not falsely claiming to represent financial institutions, courts, regulatory agencies, or other official bodies
Not impersonating utility companies, telecommunications providers, or other service providers without proper authorization
Not using the Service to impersonate medical professionals, emergency responders, or other professionals in protected fields

3.9 Violations of Destination Country Telecommunications Laws

Users must comply with the telecom regulations, consumer protection laws, and calling restrictions applicable in the destination country or region:

Understanding that each country has its own telecommunications regulations, calling hour restrictions, consent requirements, and consumer protections
Researching and complying with applicable laws in each destination jurisdiction before initiating calls
Recognizing that violating destination country laws may expose both the user and WorldDialer to legal liability
Understanding that some countries restrict commercial calling, require specific calling protocols, or prohibit certain types of calls entirely

4. Prohibited Uses - Technical and Platform

Users are prohibited from engaging in the following technical misuse of the WorldDialer platform:

4.1 Unauthorized Access and Hacking

Not attempting to gain unauthorized access to the WorldDialer platform, systems, networks, or databases
Not engaging in hacking, cracking, port scanning, or any other security breach activities
Not attempting to bypass security measures, authentication protocols, or access controls
Not using tools designed for network reconnaissance, vulnerability scanning, or penetration testing without express authorization
Immediately notifying WorldDialer of any security vulnerabilities discovered in the Service

4.2 Reverse Engineering and Circumvention

Not reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or underlying algorithms of the WorldDialer platform
Not circumventing, disabling, or removing security protections, encryption, digital rights management, or usage limits
Not attempting to bypass rate limiting, call volume restrictions, or other technical controls designed to ensure fair platform usage

4.3 Unauthorized Resale and Call Relaying

Not reselling, relaying, or redistributing the WorldDialer Service to third parties without explicit written authorization from Polyiota LLC
Not acting as an intermediary to relay or trunk calls on behalf of other users or organizations
Not offering the Service as part of a value-added reseller arrangement without proper commercial agreement
Understanding that only authorized partners may resell or redistribute the Service under separate commercial terms

4.4 Billing Manipulation and Credit Fraud

Not manipulating billing records, falsifying usage data, or attempting to avoid legitimate charges for Service usage
Not using fraudulent payment methods, stolen credit cards, or other unauthorized payment instruments to fund your account
Not engaging in chargeback fraud or disputing legitimate charges in bad faith
Not exploiting billing glitches or system errors with knowledge of their illegality
Accepting responsibility for all charges incurred through your account

4.5 Malware, Harmful Code, and Viruses

Not introducing malware, viruses, trojans, worms, or other malicious code into the WorldDialer Service or infrastructure
Not using the Service to distribute malware or launch cybersecurity attacks against other systems or networks
Not exploiting vulnerabilities in the Service for purposes of injecting harmful code or compromising system integrity

5. Prohibited Uses - Content

The following content-related uses are strictly prohibited:

5.1 Illegal Content and Activities

Not using the Service in connection with illegal activities, including trafficking in drugs, weapons, stolen property, or contraband
Not using the Service to solicit or facilitate any criminal activity
Not using the Service to conduct illegal gambling, money laundering, or other financial crimes

5.2 Violence, Terrorism, and Hate Speech

Not using the Service to promote, encourage, or incite violence, terrorism, or violent extremism
Not making calls containing messages that promote hatred based on race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, or other protected characteristics
Not using the Service to distribute materials associated with terrorist organizations or extremist ideologies

5.3 Obscene and Illegal Material

Not transmitting obscene, sexually explicit, or illegal material via calls on the WorldDialer platform
Not using the Service to solicit or exchange child sexual abuse material (CSAM), which is a serious federal crime

5.4 Intellectual Property Infringement

Not using the Service in a manner that infringes upon copyrights, trademarks, patents, trade secrets, or other intellectual property rights of any third party
Not recording calls without proper consent from all parties, which may violate two-party consent recording laws in certain jurisdictions

6. Compliance with Laws and Regulations

Users acknowledge that the use of telecommunications services is subject to extensive regulation. You are solely responsible for understanding and complying with applicable laws in both your jurisdiction and the destination jurisdiction:

6.1 United States Regulations

Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 - Governs automated calling, artificial voices, prerecorded messages, and do-not-call compliance
Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310 - Establishes standards for telemarketing calls, calling hours, do-not-call lists, and disclosure requirements
Truth in Caller ID Act, 47 U.S.C. § 227(e) - Prohibits Caller ID spoofing and false Caller ID information
CAN-SPAM Act, 15 U.S.C. § 7701 - Regulates commercial electronic messaging (applicable to SMS and messaging features if offered)
State-specific telemarketing and do-not-call laws, which may be more restrictive than federal requirements
State privacy laws (CCPA, GDPR compliance for California and EU residents, etc.)

6.2 United Kingdom and European Union

Ofcom Code of Practice - Establishes rules for telemarketing calls, calling hours, and Caller ID identification in the UK
Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) - Do-not-call lists maintained by Ofcom
Electronic Privacy Directive (2002/58/EC) and amendments - Governs unsolicited commercial communications
General Data Protection Regulation (GDPR), EU 2016/679 - Requires lawful basis for processing and consent for communications
Privacy and Electronic Communications Regulations (PECR) 2003 - UK equivalent to the ePrivacy Directive

6.3 Canada

Canadian Radio-television and Telecommunications Commission (CRTC) Telemarketing Rules - Govern telemarketing calls and do-not-call lists
National Do Not Call List (DNCL) - Maintained by CRTC; users must not call numbers on this list without prior consent or established relationship
Canada’s Anti-Spam Legislation (CASL), S.C. 2010, c. 23 - Regulates commercial electronic messages (emails and SMS)
Telecom Regulatory Policy CRTC 2013-632 - Sets out requirements for phishing calls and impersonation prevention

6.4 Australia

Do Not Call Register - Maintained by ACMA; users must comply with preferences on this register
Australian Consumer Law - Prohibits misleading or deceptive conduct in telemarketing
Telecommunications Act 1997 - Governs telecommunications services and calling standards
Spam Act 2003 - Regulates unsolicited commercial messages (email, SMS, and other electronic messaging)

6.5 International Compliance

Users acknowledge that telecommunications regulations vary significantly by jurisdiction. You must research and comply with applicable calling standards, consumer protection laws, privacy regulations, and telecom rules in each destination country or region before initiating calls.

7. Monitoring, Enforcement, and Suspension

WorldDialer is committed to maintaining a trustworthy platform free from abuse and illegal activity.

7.1 Monitoring and Detection

WorldDialer may monitor usage patterns, call volumes, call frequency, destination countries, and other metadata to detect potential violations of this Policy
We do not monitor the content of individual calls, but we may detect certain patterns indicating potential violations (such as rapid sequential calls to multiple numbers, calls to emergency services, or calls to known do-not-call numbers)
We employ automated systems and human review to identify suspicious activities and potential Policy violations
Users acknowledge that by using the Service, they consent to this monitoring for compliance purposes

7.2 Account Suspension and Termination

WorldDialer may immediately suspend your account without prior notice if we determine, in our sole discretion, that you are violating this Policy or engaging in illegal activities
Upon suspension, your access to the Service will be restricted, and you will no longer be able to place calls or use your account
We may terminate your account permanently for serious violations, repeated violations, or illegal activities
Upon termination, all remaining credits or account balance may be forfeited at our discretion, and you will lose all access to the Service
Account suspension and termination decisions are final and not subject to appeal, though you may contact support@worlddialer.com to request information about the suspension

7.3 Cooperation with Law Enforcement

WorldDialer cooperates fully with law enforcement agencies, government requests, and legal process
We may disclose your account information, usage data, and IP address logs to law enforcement without prior notice when required by law, court order, or emergency circumstance
Users understand that telecommunications services may be subject to government wiretapping, surveillance, and information requests under applicable laws

8. Reporting Violations

If you become aware of a violation of this Policy or suspect illegal activity on the WorldDialer platform, please report it immediately:

Email: support@worlddialer.com
Website: worlddialer.com

Include as much detail as possible in your report, including the account involved, the nature of the violation, timestamps, and any supporting documentation. WorldDialer will investigate all reports and take appropriate action.

9. Consequences of Violation

Violations of this Acceptable Use Policy may result in one or more of the following consequences:

Written Warning - First-time minor violations may result in a warning letter detailing the violation and requesting corrective action
Account Limitation - Restrictions may be placed on your account, such as daily call limits, verification requirements, or geographic calling restrictions
Account Suspension - Temporary suspension of access to the Service for significant or repeated violations
Account Termination - Permanent closure of your account and forfeiture of all remaining credits or account balance
Credit Forfeiture - Loss of prepaid credits, account balance, or other funds without refund
Referral to Law Enforcement - Reports of illegal activities may be referred to federal, state, or international law enforcement agencies
Civil Liability - Users may be held liable for damages caused by their violations, including damages to recipients, third parties, or WorldDialer itself
Criminal Prosecution - Serious violations, including violations of the TCPA, TSR, Truth in Caller ID Act, CAN-SPAM Act, or other federal laws, may result in criminal prosecution

WorldDialer reserves the right to take any or all of these actions as we determine appropriate in our sole discretion.

10. Changes to This Policy

WorldDialer reserves the right to modify this Acceptable Use Policy at any time. Changes will be effective upon posting to the WorldDialer website. Your continued use of the Service after such changes constitutes your acceptance of the modified Policy. We recommend reviewing this Policy periodically to stay informed of any updates.

Substantial changes to this Policy will be communicated to users via email or prominent notice on the platform.

11. Contact Information

If you have questions about this Acceptable Use Policy, require clarification on compliance requirements, or wish to report a violation, please contact WorldDialer at:

Email: support@worlddialer.com
Website: worlddialer.com
Company: Polyiota LLC, a Delaware Limited Liability Company

Acknowledgment and Agreement

By using WorldDialer, you acknowledge that you have read, understood, and agree to be bound by this Acceptable Use Policy. You further acknowledge that:

You understand the legal requirements and regulations governing telecommunications use in your jurisdiction and all destination jurisdictions
You will comply with all applicable laws, including TCPA, TSR, Truth in Caller ID Act, CAN-SPAM Act, Ofcom regulations, CRTC requirements, ACMA standards, GDPR, and equivalent regulations worldwide
You assume all responsibility and liability for your use of the Service, including any violations of law or damage caused to recipients or third parties
You understand that WorldDialer may suspend or terminate your account for violations of this Policy
You understand that serious violations may result in criminal prosecution and significant civil liability
You will indemnify and hold harmless WorldDialer, Polyiota LLC, and their officers, directors, employees, and agents from any claims, damages, or liabilities arising from your use of the Service

This Acceptable Use Policy is effective as of February 6, 2026, and supersedes all previous versions.