Privacy Policy

1. Scope & Responsibilities

This Privacy Policy explains your rights and choices related to the personal data we collect when you visit, interact with or use WorldDialer.com, our marketing communications, or register for our VoIP services.

What This Policy Covers

• Online Properties: Website, applications, and digital services
• Offline Properties: Customer support, events, and business activities
• All personal data processing by WorldDialer unless otherwise specified

What This Policy Does NOT Cover

• Customer Content: Voice calls, SMS messages, and voicemail content you transmit
• Organizational Use: Data managed by your employer or organization
• Third-Party Services: External services linked from our platform

2. Information We Collect & How We Collect It

WorldDialer collects personal data and other information from you directly, through automated means, and from third parties. More information on each category follows:

2.1 From You (Information You Provide)

We collect personal data when you voluntarily provide it to us, such as when you register for services, contact support, or provide feedback.

• Contact Information: Email address, full name, phone numbers
• Professional Information: Job title, company name (if provided)
• Communication Data: Call logs, call duration, numbers dialed, and call metadata
• SMS Data: Text messages sent and received through our service
• Contact Lists: Names and phone numbers you store in your contacts
• Voicemail Data: Voicemail recordings and transcriptions
• Billing Information: Credit purchases and usage history
• Support Information: Information provided when contacting customer support
• Feedback: Comments, suggestions, and other communications you send to us

2.2 Automatically (Technology Collection)

We automatically collect certain information when you use our services through cookies, web beacons, and other technologies.

• Technical Information: IP address, device information, browser type, and operating system
• Analytics Data: Website usage statistics through Vercel Analytics and Google Analytics
• Authentication Data: Session tokens and login credentials (hashed)
• Cookie Data: Preferences and consent settings stored locally
• Usage Information: Pages accessed, time spent, click patterns, and interaction data
• Service Data: Call quality metrics, service performance data, and fraud detection information

2.3 From Third-Party Sources

We may acquire data from other sources to make our information better or more useful.

• Payment Information: Processed by Stripe and PayPal (we do not store complete payment card details)
• Telephony Data: Call routing and quality data from Twilio
• Blog Content: Content management through Strapi CMS
• Business Information: Information from our partners or affiliates
• Public Sources: Publicly available information that helps us verify or supplement your data

2.4 Premium Subscription Data

• Dedicated Phone Numbers: Assignment and management of private numbers
• Enhanced Features: Usage of premium calling features
• Subscription Status: Billing cycles, cancellations, and renewals

3. How We Use the Information

Depending on the situation, we may use your information for the following purposes:

3.1 Service Provision

• Facilitate voice calls and SMS messaging
• Maintain call quality and service reliability
• Manage your account and provide customer support
• Process payments and manage credit balances
• Assign and manage shared or private phone numbers
• Store and manage your contact lists
• Process and store voicemail messages

3.2 Service Improvement

• Monitor service performance and call quality
• Conduct fraud prevention and security monitoring
• Analyze usage patterns to enhance our services
• Develop new features and functionality
• Optimize SMS delivery and calling routes

3.3 Fraud Detection and Security

• Automated Content Monitoring: We use automated systems to scan call patterns and usage data to detect potential fraud, spam, or abuse
• Risk Assessment: We analyze calling patterns, destinations, and usage frequency to identify suspicious activity
• Emergency Number Blocking: We automatically block calls to emergency services for safety and legal compliance
• Network Security: We protect our infrastructure and prevent unauthorized access or misuse of our services

4. Data Retention

• Call Records: Retained for 12 months from the date of the call
• SMS Messages: Retained for 12 months from the date sent/received
• Voicemail Recordings: Retained for 12 months from the date received
• Contact Lists: Retained for 36 months or until account deletion
• Account Information: Retained for 36 months after account closure
• Payment Records: Retained for 7 years as required by financial regulations
• Consent Records: Retained indefinitely for legal compliance
• Processing Logs: Retained for 90 days for security and audit purposes

5. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal data:

5.1 General Rights

• Access: To request and obtain a copy of your personal data held by WorldDialer
• Rectification: To request correction of your personal data to update incomplete or inaccurate information
• Deletion: To request deletion of your personal data held by WorldDialer
• Restrict Processing: To request that we restrict processing where you dispute accuracy or processing is unlawful
• Objection: To object to further processing of your personal data at any time
• Portability: To receive your personal data in a structured, machine-readable format
• Withdrawal of Consent: To withdraw consent at any time where previously given

5.2 How to Exercise Your Rights

5.2 GDPR Compliance Features

For users in the European Union, we provide:

• Privacy Dashboard: Comprehensive control over your data and privacy settings
• Consent Management: Granular control over different types of data processing
• Data Export: Download all your personal data in portable formats
• Account Deletion: Secure process for complete data removal
• Automated Data Retention: Compliance with data minimization principles

6. Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Employee training on data protection
• Automated data retention and cleanup processes
• Row-level security in our database systems

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Necessary Cookies: Authentication and session management (required)
• Functional Cookies: Service functionality and user experience enhancement
• Analytics Cookies: Website performance monitoring and usage statistics
• Marketing Cookies: Communication preferences and promotional content
• Preference Cookies: Remembering your settings and customization options

You can manage your cookie preferences through our cookie consent banner or in your browser settings.

8. Contact Information

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website, sending email notification to registered users, and providing notice through our service interface. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.